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Home Phone

Get help with your TalkTalk landline and calling features.

No green phone socekt on WiFi hub.

loulou64
Popular Poster
Private Message TalkTalk

on ‎15-04-2024 02:14 PM

Message 23 of 23

I've just been switched over to Full Fibre and the instructions are to plug my home phone into the green phone socket on the back of my Wi-Fi Hub.  The trouble is, there isn't a green socket.  Only a broadband one.... 

 

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22 REPLIES 22

loulou64
Popular Poster
Private Message TalkTalk
In response to KeithFrench

on ‎15-04-2024 03:03 PM

Message 21 of 23

That's what I'm thinking but I've spent the morning going around in circles trying to find an actual TalkTalk person to advise me.  I do hope someone will be on here soon and be able to assist!

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KeithFrench
Community Star
Private Message TalkTalk

on ‎15-04-2024 02:57 PM

Message 22 of 23

The Hub 2 comes with the Phone port covered with a bit of tape that you need to just peel off. The concern though is that you may not have been given a Hub 2 (FAST5464), but the other Sagemcom Hub the FAST5364, does not have a phone port on it. If that is the case I am sure that the support staff on this forum will change it for the Hub 2.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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