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No landline or internet, line completely dead

melvynh
First Timer
Message 3 of 3

Hi, please please help, I’ve exhausted all online options and get nowhere calling the ‘help’ centre.

 

so over the course of 2 days I started to lose landline and broadband was intermittent and now nothing, line is dead.

I have tuned off and back on.

I have plugged a known working phone into the master socket and nothing.

no internet or landline.

no ringtone.

Logged into my account and chose test line options and have a oops there was a problem screen.

phoned help line and they reckon they have tested the broadband and it’s ok when obviously isn’t.

what do I do?

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi melvynh

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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ferguson
Community Star
Message 2 of 3

Sorry to see this, if you would like the support team here to look into this for you it will help if you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.