No Incoming or Outgoing Calls on Landline

[Vonney1]

Hi, 

I have no dial tone, just background static on my landline. I can’t make or receive calls. If I do call my phone from my mobile I get message saying I’m on the phone and then sent to voicemail. 

I’ve tried the phone in the main socket and same thing happens!! It’s sort of like when someone calls you and doesn’t end the call at their end!!

I’ve run a line test and this has come back saying everything is ok???  My Wi-Fi router is working perfectly though, which uses same wiring in the house and the same main socket I used for testing. It feels like there’s some sort of issue at the exchange.

[amahle-TT]

Thank you @Telephone11.

[Telephone11]

engineer did something to my main internal phone socket( been there since house built) He said sometimes the wires just break down/get old.

I was getting all same probs as you.I thought it was because they are renewing the network,as openreach enginneers doing lots of renewing of fibres etc in my area.

Get an enginneer to check on your line,my fault was thought to be outside property originally,but still needed to come in to check line entering house.Guess everything just gets old and plays up eventyally.

All the best with getting it sorted out

[siphosethu-TT]

Hi there @Telephone11, thank you so much for the positive feedback, we are glad to hear the fault has been resolved.

[Telephone11]

Mine was same said line busy.

But today after phoning I have had an openreach enginner arrive at house.

Hey presto my problem sorted.Lovely lad sorted within the hour after days of frustration.

Hope they can sort yours too.

[Thabile-TT]

I need to find out what type of master, or main, telephone socket you have so I can give the correct troubleshooting advice. The master socket will be a white box on a wall and is where the telephone line connects into your house from outside.
 

Please browse to https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 - this page shows you images of the different socket types so you can identify which you have.

Can you confirm what type of master socket you have please?

NTE 5C mk4

NTE 5C

NTE 5

FTTC

NTE 2000

Non-NTE

No Socket Provisioned

[Thabile-TT]

The line test result has identified an issue that may be caused by equipment and wiring in your home.

These issues are most often caused by problems with internal wiring. Common causes are:

• incorrect filter setup
• old, worn or damaged wiring
• use of an extension cable between the master socket and the router
• connecting to a telephone socket other than the master socket - which is the socket where the telephone line enters your property

I'll need to perform the test again with your equipment disconnected to check the most likely cause.

I'll guide you through the steps needed. Once I've retested with the equipment disconnected, I'll be able to tell you if an engineer is required or whether there are issues I can investigate with you through further checks

[Vonney1]

Also @Thabile-TT  when I try to call landline from my mobile I get message saying I’m already on a call before diversion to voicemail. 

it’s this message that makes me think there’s a fault at the exchange

[Vonney1]

Yes I have. The phone isn’t completely silent there is a background static sound 

[Thabile-TT]

Have you correctly connected the telephone cable to the telephone wall socket?

You will hear a click when inserting the telephone cable into the socket.

[Vonney1]

The display looks completely normal. It is an analogue landline phone so it doesn’t search for a signal

[Thabile-TT]

Thank you, I completely understand and I can see you were asked some of these questions yesterday, sometimes this can happen with the checks as the system will want to ensure that there were no changes made to the set up 
 

Can you take a look at the phones display, is it showing 'searching' or 'no signal'?

[Vonney1]

Hi @Thabile-TT 

I was asked this yesterday and the answer is still the same. The battery is full and the handset is in the base station which is plugged into the power

[Thabile-TT]

No worries, I'm going to continue running the tests for you, i know that this can seem long, but rest assured we are going to resolve this for you. 

Can you check the battery level on your handset? It will look something like this.

Normal

Low

Flat

No Screen Display

[Vonney1]

Hi @Thabile-TT 

I’m sorry but the phone still isn’t working

[Thabile-TT]

Thank you for that, I have just done a resync, please try to use your telephone and confirm if the phone service is working okay.

Is the phone service now working?

[Vonney1]

I did a line test yesterday and then your colleague did one too.

i have also tested the line by trying both a corded and wireless phone in master socket

[Thabile-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 6 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[Thabile-TT]

No problem, i will be happy to assist you, I am gaining access to your account now to continue the checks with you. 

[Vonney1]

Hi @Thabile-TT 

If you could continue trying to resolve my issue that would be great

[Thabile-TT]

Hi there @Vonney1 I'm sorry that you had to experience such an issue I can further look into this for you if you are still happy to continue with me or alternatively you can call the above number mentioned.  -  Talk Talk Technical support

contact number - 0345 172 0088

Voice - Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed
Chat - Mon - Friday 8am - 9pm ; Saturday 8am - 7pm ; Sunday - 9am - 7pm
In App - Mon - Sunday: 9am - 6pm 

Please let me know if you will call or I can continue assisting you on this on this platform.