No Incoming or Outgoing Calls on Landline

[Vonney1]

Hi, 

I have no dial tone, just background static on my landline. I can’t make or receive calls. If I do call my phone from my mobile I get message saying I’m on the phone and then sent to voicemail. 

I’ve tried the phone in the main socket and same thing happens!! It’s sort of like when someone calls you and doesn’t end the call at their end!!

I’ve run a line test and this has come back saying everything is ok???  My Wi-Fi router is working perfectly though, which uses same wiring in the house and the same main socket I used for testing. It feels like there’s some sort of issue at the exchange.

[Vonney1]

Yes I have. And I’ve also removed the cover from the master socket and plugged a wired phone directly into the test socket

[siphosethu-TT]

Have you correctly connected the telephone cable to the telephone wall socket?

You will hear a click when inserting the telephone cable into the socket.

[Vonney1]

It’s not VOIP we don’t have full fibre in this area, I have a traditional analogue landline. So the phone doesn’t search for a signal

[siphosethu-TT]

Can you take a look at the phones display, is it showing 'searching' or 'no signal'?

[Vonney1]

The battery level is fine. I’ve also plugged in a wired phone directly and still no dial tone

[siphosethu-TT]

Can you check the battery level on your handset? It will look something like this.

[Vonney1]

Yes it is

[siphosethu-TT]

Please can you confirm that the base station is powered on?

[Vonney1]

I have a wireless one connected right at the moment, but I have also just tried a wired one - still no luck

[siphosethu-TT]

Which type of telephone do you currently have connected?

Is it wired or wireless?

[Vonney1]

No problem at all with the internet 

[siphosethu-TT]

Thank you very much for bringing that to my attention, don't worry about it I just need to confirm if it's still the case with your internet before we continue. Thanks

[Vonney1]

I’m not sure whether you are aware, but I have already run connection tests and plugged a wired phone directly into the test socket. 

[siphosethu-TT]

Thank you, from what we discussed last time I can confirm that you are not having any issues with the internet, correct? 

[Vonney1]

No I don’t 

[siphosethu-TT]

No problem, do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

[Vonney1]

If you need me at home to run tests then you’ll need to do them now because I will be out again tomorrow.

[Vonney1]

Hi @siphosethu-TT 

I am at home now

[siphosethu-TT]

Hi there @Vonney1, thank you very much for being patient with us while we having this looked into. Kindly confirm if you are currently at home so we can run diagnostic on the issue. 

[Philile-TT]

@Gliwmaeden2 thank you for the support.