No line

[MerlinBengal]

Already posted all this through the Fibre forum but got nowhere as it is being ignored.

City Fibre have knocked out my line at the exchange. I have already been through 'test support' and it is a farce. I do not have time to go through multiple times of 'is your phone connected etc etc' 'do you have a dial tone'. I spent an hour on the computer today and still they did not get to the actual test. I do NOT have time to sit around like this.

Please just test the line and get the fault fixed. supply details of buy out so I can get rid of TalkTalk.

[Chris-TalkTalk]

Glad to hear you've managed to resolve the problem, thanks for letting me know. Some previous tests did pick up a loop fault which is in line with the problems that you found with the socket, but the test I ran this morning didn't pick up any issues. If you do experience any further problems please let me know

Chris

[MerlinBengal]

Hi Chris

Thankyou for some finally telling me the result of the line test. This enabled me to confirm the problem had to be the wall box. Took it off and damp with oxidised terminals. Clean them all up sealed back of box and reconnected. All working fine now. This would be the reason for having engaged tones and ring tones when called, my own phone wasn't connecting because of the oxidised contacts. The damp was causing tracking on the box contacts. Surprised that didn't show on your test actually.

Not sure whether to upgrade the socket or let them install the fibre as I have an idea. Will post that on the fibre forum.

Many thanks. Such a shame no one else thought to tell me the actual test result to enable me to fix the problem myself.

[Chris-TalkTalk]

I'm sorry but the line test is passing so the only option we have is to arrange an engineer visit to your home. The engineer may not need to enter your home though but you would have to be available

Chris 

[MerlinBengal]

Yes, done all possible tests here. It does not need an engineer visit. It just needs the tests to be run form your test desk. All test software can emulate the conditions. The line is fine, the line works. The fault is in the exchange or FTTC cabinet, though why it should be in the FTTC cabinet is beyond comprehension as only a connection/booster cabinet.

Just called my landline from mobile, strangely, it rings and get answered for 2 or 3  seconds and then shuts off. Definitely an exchange fault.

No one needs to come here as anyway I cannot have people here due to my vulnerable mother.

Kind regards

Dave J.

[Chris-TalkTalk]

OK thanks. Could you just confirm that you tested the telephone at the test socket. If you have then the next step will be to arrange an engineer visit

Chris

[MerlinBengal]

Hi Chris

Internet is FTTC on original installation contract. Nothing to do with City Fibre as far as I Know.

Internet is fine though perhaps a little 'laggy'.

Phone line no dial tone. Engaged tone from exchange if you call my number. Box here is ok, as is cable and new phone (purchased yesterday as only way to prove equipment here is 100%).

Simply cannot go through an hour sitting there doing pointless exercises because the adviser is screen reading. Jumpers from exchange equipment to outgoing terminals obviously disconnected. Hence phone not working but internet fine.

I am carer for my live in mother so time is not on myside to waste on sitting here talking to an adviser go through all these pointless exercises. I also have a very sick diabetic cat at the moment that is also taking up huge amounts of time caring for him.

If you could look into this please a get the phone reconnected asap it would be greatly appreciated.

[Chris-TalkTalk]

Hi MerlinBengal,

I'm sorry to hear that you're experiencing problems with your service. Just to confirm, do you have no service at all at the moment, either FTTC or FTTP with City Fibre?

Chris

[Gliwmaeden2]

I flagged up the other thread this morning, @MerlinBengal.

I wonder if it slipped through the net after the initial replies because it was entitled "cancellation" and then it developed into a diagnosis of a fault.

Anyway, for reference it is here, but I'll close it for new comments:

https://community.talktalk.co.uk/t5/Full-Fibre/Cancellation/td-p/2999236#M21548