No phone

[Estapleton]

Hi I joined Talk Talk on the 10/10/23 and my home phone has never worked 😡 I have complained and had 2 engineers out.They have confirmed there is a fault and they have said they think I have been sent the wrong hub. I have waited and waited and reported again and again but get nothing back! I am paying for a service I am not getting! Also I cannot record anything.

any advice would be appreciated and some sort of compensation is needed too.

[Anonymous]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[fr8ys]

I can't answer your phone query but support staff should get back to you soon.

Regarding recording, TalkTalk have not supplied recordable boxes for 3 years now.

If you have been sent the Netgem 4k box there is a limited recording function but you need to supply your own USB stick to do do. Up to a 256Gb one is recommended but buy from a reputable source, not the online auction site as these have many fakes which the box is prone to rejecting.