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Elaine601
First Timer
Private Message TalkTalk

on ‎03-08-2025 05:26 PM

Message 3 of 3

Hi I have £100 credit on my phone bill every month but I don’t even have a phone plugged in, only use broadband.  Shall I reduce this or can I get rid of it?

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2 REPLIES 2

Philile-TT
Support Team
Staff
Private Message
In response to Gliwmaeden2

on ‎04-08-2025 09:07 AM

Message 1 of 3

@Elaine601 Do you want us to change the usage limit to £0? 

Phili
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Gliwmaeden2
Community Star
Private Message TalkTalk

‎03-08-2025 05:56 PM - edited ‎03-08-2025 06:04 PM

Message 2 of 3

Do you mean the allowance, @Elaine601? That's a cap on what is advisable to be spending, it's not credit in the sense of cash.

 

It's to help people avoid running up excessive bills, so you'd get a warning approaching it, @Elaine601.

 

See this article:

 

https://community.talktalk.co.uk/t5/Articles/Your-recent-call-usage/ta-p/2205223

 

20250803_175901.jpg

 

 

Unless you want to be warned a lot sooner, I'd just leave it as it is.

 

If you never plug in a landline it's just not going to matter anyway. 

 

See also:

 

https://community.talktalk.co.uk/t5/Articles/Your-monthly-allowance/ta-p/2204660

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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