Spurious incoming landline calls

[Schofs1]

Since upgrading to full fibre, utilising the router provided by the installation engineer, I, like many others, am seeing, on my landline telephone call logs, an incoming call every 30 minutes. While the phone does not ring, the call is registered and is proving tiresome deleting 48 entries every day to stop the phone memory getting clogged. I have spoken with your help agents but to date the problem still exists. What is the solution please?

[Debbie-TalkTalk]

Hi @Schofs1 

That's great, thanks for confirming 🙂

Debbie

[Schofs1]

All appears to be thank you Debbie.

[Debbie-TalkTalk]

Morning @Schofs1 

Just checking in again to make sure everything is still working ok?

[Debbie-TalkTalk]

Morning @Schofs1 

I'm so glad to hear this 🙂

I will also check in again with you on Friday just to make sure everything is still working ok.

Thanks

Debbie

[Schofs1]

Hi Debbie. Whatever you did has thankfully worked. I am no longer getting the call logs registered on my landline phone. Thank You.

[Debbie-TalkTalk]

Hi @Schofs 

I'm just checking how the line has been since the changes I made yesterday?

[Debbie-TalkTalk]

Hi Schofs

You're welcome 🙂

Debbie

[Schofs1]

I will do. Thanks for your help Debbie.

[Debbie-TalkTalk]

Hi @Schofs 

Thank you 🙂

I've made some changes that should now resolve this issue.

Please can you monitor this over the next few days and let me know how you get on.

Thanks again.

Debbie

[Schofs1]

Updated

[Debbie-TalkTalk]

Hi @Schofs 

Could you add this to the section for your landline number or alternative contact number instead?

[Schofs1]

There is not a section in the profile page for my account number

[Debbie-TalkTalk]

Hi @Schofs 

Please can you add your TalkTalk account number to your Community Profile, we can then sort this out for you.

Thanks

[Schofs1]

Updated as requested.

[Michelle-TalkTalk]

Hi Schofs,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle