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Telephone calls

terrytrevett
First Timer
Private Message

on ‎23-04-2023 03:04 PM

Message 3 of 3
I have been a TalkTalk customer for many years but almost every time I telephone for help or advice I cannot understand what the agent is saying - even after asking him or her to repeat!  How can I ensure that I speak to someone who speaks clear understandable English?
 
 
 
Terry Trevett
 
 
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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎24-04-2023 07:26 AM

Message 1 of 3

Hi Terry

 

I can see that Ferguson has provided some information on using our Live Chat service.

 

Is there anything that we can help you with on the Community?

 

Thanks

 

Debbie

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ferguson
Community Star
Private Message TalkTalk

on ‎23-04-2023 03:57 PM

Message 2 of 3

If you have trouble with accents you could try live chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Alternatively, if you tell us what issues you are having with your phone service at the moment then the support team here will be happy to help. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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