If you can't do it from My Account, phone 03451 720088 (open till 7pm, then from 9am tomorrow), @Commmike.
Or complete your Community Forum Profile and staff will take a look at it for you.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
