Get help with your TalkTalk landline and calling features.
on 23-01-2024 09:59 PM
We were moved over to full fibre recently. We now have a Grandstream with voice adapter. We have not been able to make or receive calls since last week. Despite 2 lengthy webchats and one call to mobile to ask for help. We have done all the usual reset, turn off/on many many times. Any suggestions how to get this problem fixed, we need our landline.
on 24-01-2024 08:48 AM
This has been updated.
on 24-01-2024 08:25 AM
Hi Patricia,
Thanks for trying this. I'll need to pass this over to our faults escalation team.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
on 24-01-2024 08:15 AM
Yes, I have tried this several times over the past week. It has not worked. I was told that by Talktalk they needed to reset their side but then they didn't contact me again.
on 24-01-2024 06:53 AM
Hi Patricia,
I'm really sorry to hear this. Can I just confirm, have you tried the below steps please?
If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:
Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.
Michelle