Update from Openreach required

[dazzle71]

On the 21/08/23 I reported a fault with our home landline (no dial tone). We have had 3 Openreach engineers out and been told that Openreach new to run a new cable from the street to our house.

The last engineer who came out was on the 30/08/23 and since then haven't heard anymore from Openreach about a resolution to the problem.

As well as having no landline connection the broadband speed is under the guaranteed speed.

Could anyone from TalkTalk provide an update from Openreach on when the work might be carried out?

[Debbie-TalkTalk]

Hi dazzle71

Openreach are now advising that the estimated repair date is 11/10

[Debbie-TalkTalk]

Hi dazzle71

Thanks for your reply. There are no notes from Openreach today but I will still continue to monitor this.

Debbie

[dazzle71]

No, not today.

[Debbie-TalkTalk]

HI dazzle71

Have you seen any Openreach engineers today?

[Debbie-TalkTalk]

Hi dazzle71

That's great news, thanks for letting me know.

Debbie 🙂

[dazzle71]

An engineer came round yesterday and has marked up where the new line will be going.

He implied everything will be done by Friday.

[Debbie-TalkTalk]

Hi dazzle71

Openreach have now provided the below update,  so it appears that the engineer may be working on the fault/cable today

Engineer Issued.

[Debbie-TalkTalk]

Hi dazzle71

I'm so glad to hear this. I checked the fault this morning but there were no updates from Openreach as yet and I was going to check again this afternoon.

I will still keep checking the fault ticket for updates but thanks for letting me know what the engineer advised.

Thanks

[dazzle71]

Had another engineer come round yesterday to confirm the type of fault. He is going to escalate it to a new line needed.

Someone should be coming round in the week to start the new cable process.

Thank you for keeping an eye on this.

[Debbie-TalkTalk]

Hi dazzle71

Thanks for your reply.

I can see that the fault is still open with Openreach but they did leave notes to say they have attended the property too.

I will let you know as soon as they update the fault ticket again.

Thanks

Debbie

[dazzle71]

Yes. Two engineers came out and re-iterated we need a new cable from the street to the house.

They said they would raise a new fault and speak to their boss on Monday (today).

[Debbie-TalkTalk]

Hi dazzle71

Can I just check, did Openreach make contact with you on 30/09?

[Debbie-TalkTalk]

Hi dazzle71

Thank you 🙂

Debbie

[dazzle71]

Thank you for keeping an eye on this. I will post if I hear anything as well.

[Debbie-TalkTalk]

Hi dazzle71

I've checked and this fault is still with Openreach, no additional updates at the moment.

I will continue to monitor this fault and I will post back on this thread as soon as I have further information.

[Debbie-TalkTalk]

Hi dazzle71

I'm really sorry to hear this.

I can see that Openreach closed the previous fault on 30/08 - Fault cleared. I'm really sorry about this.

I have now escalated this back over to the Openreach line engineers and I will monitor this for updates and to ensure that Openreach don't close this fault.

Thanks