No landline today.

[Andy31]

Hello. We recently had full fibre installed and it's working fine. We are still using the analogue phone line. But today we have no landline phone, no dial tone, nothing.  There is a 'click' when I unplug/plug the line, but nothing else. Is there a general problem or may the fault be at our end?

[Chris-TalkTalk]

Hi Andy,

Sorry for any confusion. Some customers are left on what's called 'copper leave behind' when they upgrade to full fibre, this is usually when VoIP isn't available, so it looks as though the engineer was just mistaken. Your telephone number should have been ported across to the VoIP service, have you tried calling your number to see if it goes through?

Chris

[Andy31]

Now I'm really confused. I've plugged the phone into the router and it works. so why did the installer tell me he had to leave our old analogue phone line in for our landline phone? And frankly, it wasn't the only dodgy thing he told us. Have we still got our old phone number ending in 57?

Thanks for your help, but I haven't been impressed by the mis-information we were given.

Andy

[Chris-TalkTalk]

Hi Andy,

You should now have VoIP service so you'll need to connect your telephone to the green telephone port on you router (possibly covered up with a sticker).

Could you give this a try and if you need any further assistance just let us know

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.