Upgrade to Full Fiber but where do I connect the phone?

[compu]

Hi

I am not sure I missed something when doing the upgrade I am pretty sure I did mention I wanted to keep my telephone number and still use the home phone but as I just received the eero (which by the way I am not going to use) my existing Hub (which is what I intend to use) does not have a phone port. I understand that there is a version 2 of the Hub that has a phone port.

Now my question is, with my upgrade (Full Fiber 150) will I still be able to keep my home number as I had the impression I was told it was possible.

If possible, would you be able to provide me with a Hub 2 instead of my current Hub and the eero all together,  dont mind sending it all back if you prefer.

Thanks

[Chris-TalkTalk]

Hi compu,

Which router do you currently have connected?

Chris

[compu]

I cant verify now,

sorry I need access to the new portal as it had s[am protection enabled by default and I cannot use Teamviewer for work, can you disable it please? 

[Chris-TalkTalk]

Is there still a dial tone on your landline?

Chris

[compu]

I can't find it sorry, my portal still says Fiber 35

[Chris-TalkTalk]

OK thanks. What does it say on the order confirmation about voice service?

Chris

[compu]

Yes the order confirmed BT was around the last minute now, all done.

[compu]

Yes Chris and by the way BT Openreach was meant to be here already today, is it possible to chase them to see why they not coming yet? 

Thanks

[Chris-TalkTalk]

Did you get a confirmation of your order?

Chris

[compu]

Thanks Chris

Can this be corrected? I had the impression we agreed for both when speaking with sales.

What would be the additional cost if there is?

[Chris-TalkTalk]

Hi compu,

It looks as though the order is for data only so no digital voice service (VoIP)

Chris

[compu]

Thanks Gliwmaeden2, do you know if the voip service is included in the Full Fiber 150 package or there is an extra cost? Also will the number stay the same?

[Gliwmaeden2]

If they can't swap out the eero, you should be sent a Digital Voice Adapter for using your phone, @compu.

But I understand that it's possible to use the Hub2 instead with Full Fibre150.

Staff will be back during the day to check the details of your order.