Using Selective call rejection (Last Caller Barring)

[Billx]

I am referring to the article at, 

https://help-centre.talktalk.co.uk/Telephone/Telephone_Add_ons_and_settings/Using_Selective_call_rej...

I have already turned Last Caller Barring on, within MyAccount.

I want to block a specific incoming telephone number.

There are 2 methods of doing this in the above page.

Neither of them works.

It reports that 'the service requested is not available'.

Is this so?

TalkTalk have already withdrawn Callsafe.

Has this also been withdrawn?

[Gliwmaeden2]

The type of Last Caller Barring is apparent from the content of the message, and it's a different voice, when you dial 14258, @Billx  - I never said it would be apparent in My Account. 

Hence my comments about whether you were inputting a number using formula instructions that require  # or the pin number formula. That's what distinguishes the newer My Caller Barring from the older type. 

But if you just get the answer that it's not even available, that's a whole different issue.

You would ALWAYS need to dial the number into the phone and wait for the response - never typing it all in ahead of dialling [your post #10 above].

So some of your experimenting couldn't work anyway. 

Posts in this thread are getting delayed showing....so I am going to abandon it. I hope the support agents can sort it out for you. 

[Billx]

@Gliwmaeden2 

Yes, that's what I did. yesterday evening. Unticked it.

But it has remained ticked today.

Yes I'll get in touch with them directly

Thanks

[Billx]

I don't think the version of the current version is visible on the customer side, @Gliwmaeden2 

I don't know why you asked me that.

[Gliwmaeden2]

So call 03451 720088 or use Chat to get an agent to remove it manually from your account and then try reapplying the boost after the weekend, @Billx.

Obviously nobody can help you with this unless they are Talktalk staff, and you need to get your individual case sorted - it's not a general wider issue.

Notice that there may be two areas that need unticking in My Account to remove / ticking to reapply:

 

[Billx]

@Gliwmaeden2 

OK, forget the 2 versions.

I now type 14258,

Press the dial button, and wait for a response.

The response is as above. Unavailable.

[Gliwmaeden2]

You are not making it clear what you mean by "versions", @Billx.

There can be only one form of Last Caller Barring available on your line.

So is yours the older or newer software for it?

Within the newer type, you can add the last caller number automatically by following the instructions or you can manually type in the number by following the instructions. 

Is that what you actually mean by "versions"?

Whatever, in reply to your original post, no the service has NOT been withdrawn and works perfectly well using the 14258 number. 

So it's not "down" for everyone and any follow up will need to be specific to your case.

[Billx]

@Gliwmaeden2 

Yesterday evening, I removed 'Last Caller Barring' from MyAccount', so I could later reset it to ON.

MyAccount gave the response 'It may take a couple of hours for this change to show in My package.'

I checked today, and the 'Last Caller Barring' setting is still ON, i.e. not removed.

So, this setting is not working on my system.

[Billx]

@Gliwmaeden2 

After I dial 14258, It reports that 'the service requested is not available'.

I have tried both versions, by typing 14258, then the code for one or other of the 2 versions, and then pressing the dial button, but I also tried, by typing 14258 only, pressing the dial button, then waiting for its response.

[Gliwmaeden2]

You shouldn't be able to try both, @Billx, as you should only follow the commands being given over the phone after dialling 14258.

It will only be one version or the other, as set up by Talktalk. I used to be on the pin number version. It suddenly turned into the # instruction version a few years ago.

I can't reverse the version, so I don't understand how you can say you are trying both just now. 

[Billx]

Yes, thanks @Gliwmaeden2 

I tried both #version and the pin number version. No luck.

[Gliwmaeden2]

@Billx, it's working fine for me, both for adding the latest caller's number and for one I spotted from a week ago. 

Mine is the more up to date version of it, so involves using a # when adding the number, not the pin number of the old Last Caller Barring. 

[amahle-TT]

Please refer to this link also Using Selective call rejection (Last Caller Barring)

 @Gliwmaeden2 Thank you!

[Billx]

Thanks, @Gliwmaeden2 

I have retested both versions referred to in that original help article.

For me, it still responds with 'the service requested is not available'.

[Gliwmaeden2]

I'll post back when I next need to block someone....!

But I do have the more recent version of it, and have done for quite a while. Two years at least, if not more. 

Definitely no problem at the moment after dialling 14258. Normal message played 

[Billx]

Thanks, @Gliwmaeden2 

As I said I have read the whole of the above article.

Within it, there is an older and a newer method.

I attempted both, but can get neither to work.

Both respond with 'the service requested is not available'.

Yes, I can see the graphic, which you displayed above.

After clicking on 'Using Last caller Baring',

I can see this:

To block a specific number:

1. Dial 1 4 2 5 8
2. When prompted to manage your list of barred numbers, enter your PIN (default is 1 2 3 4 )
3. Press 2 to review your barred numbers list
4. Now follow the instructions on the phone
5. The number(s) you’ve entered will now be blocked from calling you

After dialling 14258, it responds with 'the service requested is not available'.

It doesn't ask for the PIN.

So, you must be using a different method.

[Gliwmaeden2]

Selective Caller Rejection works with different methods for barring calls, @Billx.

Perhaps you are still on the older method?

 

It's all working normally for me [ancient copper line....slow Fast Broadband].