Using Selective call rejection (Last Caller Barring)

[Billx]

I am referring to the article at, 

https://help-centre.talktalk.co.uk/Telephone/Telephone_Add_ons_and_settings/Using_Selective_call_rej...

I have already turned Last Caller Barring on, within MyAccount.

I want to block a specific incoming telephone number.

There are 2 methods of doing this in the above page.

Neither of them works.

It reports that 'the service requested is not available'.

Is this so?

TalkTalk have already withdrawn Callsafe.

Has this also been withdrawn?

[Billx]

Still no positive response from staff here.

So, called TalkTalk 0345 172 0088, this morning.

Was connected to Customer Service, then to Technical

The agent did some sort of line test, and said Last Caller Barring should be OK now.

I finished the call, tested Last Caller Barring. The same.

My phone's reponse, 'Sorry, the service requested is not available'

So, called TalkTalk 0345 172 0088, again, this afternoon.

The agent redid some test, and later said tests had to be redone, with a reset router.

So, I reset the router. The agent redid the tests.

No success again.

The issue was escalated to some manager.

The thing is, that this was fixed in November.

[Philile-TT]

@Billx I will check if there is an update available. 

[Billx]

@nambuso-TT  and other staff

I does not look like that @nambuso-TT  escalated this.

The Last Caller Barring is currently ticked ON, in MyAccount.

After calling the Last caller barring number,14258,

the response again is, 'Sorry, the service requested is not available'

 How long do I have to wait again, to use the service?

[nambuso-TT]

Okay thanks for letting us know @Billx. As this issue has been escalated, we will wait for further updates. Thanks

[Billx]

@mandisa1-TT 

No, I have not removed the feature, and so have also not re-added it.

I did all that the last time.

I'll try not to waste more time, and leave it all to the experts this time.

Thanks.

[mandisa1-TT]

You are most welcome @Billx I have escalated this for you. Please confirm if you have tried removing the feature and adding again?

[Billx]

Thanks, @mandisa1-TT 

[mandisa1-TT]

Hi there @Billx We apologize for the inconvenience caused to you, I will escalate this for you.

[Billx]

Hello,

On ‎2025-11-17, 12:29 PM, (Message 29), I said:

The issue is resolved

The Last Caller Barring box was both unticked and later re-ticked

I checked phone number Last Caller Barring 14258, and it is now responding nicely.

Well, the issue has returned.

Attempting to use the service at 14258, responds again with:

'The service requested is not available'.

In MyAccount, the relevant setting shows:

, which is ticked.

Can the staff here please escalate.

[mandisa1-TT]

Thank you so much for the support @ferguson and @Gliwmaeden2 

[Gliwmaeden2]

@WillowK, if you phone them, ask them to set up Last Caller Barring. 

That's always free to any customer.

The £3.00 would have been for Anonymous Caller Reject, which is not for the same purpose.

 

If you ever need to start a topic on the forum, always return to the message board for the type of issue and click on "start a topic" as staff will only support the original poster of the thread.

[ferguson]

@WillowK 

I suggested you call them, not chat, that's how the other poster resolved a similar problem. As for starting a new topic, that is just in line with the way the community works. 

[siphosethu-TT]

Hi there @WillowK, please start your own thread so we're able to assist you. Thanks

[WillowK]

I find your response extremely unhelpful, Ferguson ..... as already wrote - I  have been in  'online chat' for AGES TODAY and have followed the instructions just given to me, and the voice says 'Not available, please hang up .... this is REALLY IMPORTANT to me, I am getting nowhere - how would a new thread be any more helpful??? I am aware I am new here  - but this is the thread I was offered when searching for a solution ... this is a Police matter for me, it is URGENT.

[ferguson]

If you call customer services as the other poster has done they should be able to resolve this for you. Otherwise, please start your own topic. 

[WillowK]

PS, I MEANT 11 YEARS, NOT 111!!!

[WillowK]

I am with you here, Billx     spent an AGE in 'online chat', TalkTalk said they need £3 to bar a number, -I said NO - I already pay more than enough I know how to toggle the 'approved/blocked' list, cannot get it to work, site says "oops!" ....eventually got really nice agent, who sent me email link to do this 'free', like you, get the female voice saying 'not available, please hang up' ... this is REALLY IMPORTANT  to  me, Police are involved, I am getting death threats, from a drug-addict, Police will not believe me unless I block drug-addict's number - which I have been trying to  do for DAYS.  I am LIVID.  ( I have been a TalkTalk customer for over 111years, and they treat me like THIS????)

[Billx]

Yes, @mandisa1-TT 

The issue is resolved

The Last Caller Barring box was both unticked and later re-ticked

I checked phone number Last Caller Barring 14258, and it is now responding nicely.

(But the unticking had taken a very long time.)

[mandisa1-TT]

Hi there @Billx Thank you for updating us you were able to get through our Customer service and billing team hopefully the issue has now been resolved.

[Billx]

Ok I did contact  0345 172 0088 at 9:00, and was passed to Customer Service & Billing Team.

It turned out to be a very easy procedure, after stressing to the expert, each of the things that had happened before.

It seems the unticking procedure had taken much longer, than it should have.

When I connected, the expert said it was already unticked. So I told her, go ahead and re-tick it

I won't block the number now, I've got other things.  I hope it has gone through correctly now.

One of the bad things of these experts, is that when they done something correctly, the might ask you a thousand times whether there is anything else they can do for you.