Viop not working i currently have no land line.

[Blahwibble]

I have lost my connection to my viop landline and am told the device is not registered, this happened previously after a software update on my eero router. I fixed it then by restarting all the devices which solved the problem, however nothing has worked this time round. What else could be wrong ?

[Chris-TalkTalk]

No problem 🙂

[Blahwibble]

That's great

Thanks

[Chris-TalkTalk]

That's great news Paula, I'll send you a returns bag for the faulty DVA 🙂

Chris

[Blahwibble]

Hi Chris 

I've had the replacement dva in place for 24hrs and my phone line is working properly again. Do I need to send the faulty one back ?

Thanks

Paula 

[Chris-TalkTalk]

OK, I've ordered the replacement DVA, it should be with you within a couple of working days

Chris

[Blahwibble]

Hi Chris 

Yes please that would be great, as it was working last night and this morning it has gone off.

Thanks 

Paula 

[Chris-TalkTalk]

I can send another DVA to test with, would you like me to arrange this?

Chris

[Blahwibble]

Hi Chris 

Yes it comes on for a few hours then goes off again at different times of day.

Paula 

[Chris-TalkTalk]

Hi Paula,

Apologies for the delay. So just to confirm, the service is now working intermittently?

Chris

[Blahwibble]

Hi 

As I have had no update on this fault and the fact that the phone line has now become intermittent over the past two days, which would imply the dva has a fault. Please can you supply me with a contact number so that I can get this resolved as I am reluctant to pay for a service which is not been provided.

Many thanks

Paula Dawson 

[Chris-TalkTalk]

I'll chase it up and get back to you, apologies for the delay

Chris

[Blahwibble]

Hi Michelle 

Have you any updates from the fibre team as I haven't heard anything and my phone line is still not working.

Thanks Paula 

[Michelle-TalkTalk]

Hi Paula,

I've just contacted our team now and have asked if they can provide an update on this. We'll post back as soon as we know more.

Thanks

Michelle

[Blahwibble]

Hi Michelle 

I've not heard anything as yet.

Thanks

Paula 

[Michelle-TalkTalk]

Hi Paula,

If you don't hear back from the team by today then please let us know and we can chase this for you.

Thanks

Michelle

[Blahwibble]

Hi Chris

Thank you 

Paula 

[Chris-TalkTalk]

Hi Paula,

I've passed this to our Future Fibre team. I'll let you know when I receive an update or they may contact you directly 

Chris

[Blahwibble]

Hi 

Thanks for getting back to me, no the voip service is still not working.

That would be great if you can report it to the fault team.

Thanks 

Paula 

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay and also to hear this. Could you confirm if the VOIP service is still not working since your last post and I will pass this straight over to our Fault Escalations Team for further investigation?

Thanks

Michelle

[Blahwibble]

Hi I've done the reset and the problem has not been resolved. It still says device not registered