Viop not working i currently have no land line.
on 05-01-2024 12:05 PM
Message 24 of 24
I have lost my connection to my viop landline and am told the device is not registered, this happened previously after a software update on my eero router. I fixed it then by restarting all the devices which solved the problem, however nothing has worked this time round. What else could be wrong ?
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23 REPLIES 23
on 26-01-2024 11:29 AM
Message 1 of 24
No problem 🙂
Chris, Community Team
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on 26-01-2024 11:28 AM
Message 2 of 24
That's great
Thanks
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on 26-01-2024 11:00 AM
Message 3 of 24
That's great news Paula, I'll send you a returns bag for the faulty DVA 🙂
Chris
Chris, Community Team
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on 26-01-2024 10:45 AM
Message 4 of 24
Hi Chris
I've had the replacement dva in place for 24hrs and my phone line is working properly again. Do I need to send the faulty one back ?
Thanks
Paula
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on 23-01-2024 08:01 AM
Message 5 of 24
OK, I've ordered the replacement DVA, it should be with you within a couple of working days
Chris
Chris, Community Team
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on 23-01-2024 07:41 AM
Message 6 of 24
Hi Chris
Yes please that would be great, as it was working last night and this morning it has gone off.
Thanks
Paula
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on 23-01-2024 07:25 AM
Message 7 of 24
I can send another DVA to test with, would you like me to arrange this?
Chris
Chris, Community Team
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on 22-01-2024 05:06 PM
Message 8 of 24
Hi Chris
Yes it comes on for a few hours then goes off again at different times of day.
Paula
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on 22-01-2024 07:52 AM
Message 9 of 24
Hi Paula,
Apologies for the delay. So just to confirm, the service is now working intermittently?
Chris
Chris, Community Team
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on 21-01-2024 09:42 AM
Message 10 of 24
Hi
As I have had no update on this fault and the fact that the phone line has now become intermittent over the past two days, which would imply the dva has a fault. Please can you supply me with a contact number so that I can get this resolved as I am reluctant to pay for a service which is not been provided.
Many thanks
Paula Dawson
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on 17-01-2024 10:28 AM
Message 11 of 24
I'll chase it up and get back to you, apologies for the delay
Chris
Chris, Community Team
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on 17-01-2024 06:38 AM
Message 12 of 24
Hi Michelle
Have you any updates from the fibre team as I haven't heard anything and my phone line is still not working.
Thanks Paula
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on 11-01-2024 07:12 AM
Message 13 of 24
Hi Paula,
I've just contacted our team now and have asked if they can provide an update on this. We'll post back as soon as we know more.
Thanks
Michelle
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on 11-01-2024 05:39 AM
Message 14 of 24
Hi Michelle
I've not heard anything as yet.
Thanks
Paula
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on 10-01-2024 08:04 AM
Message 15 of 24
Hi Paula,
If you don't hear back from the team by today then please let us know and we can chase this for you.
Thanks
Michelle
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on 09-01-2024 06:16 PM
Message 16 of 24
Hi Chris
Thank you
Paula
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on 09-01-2024 08:55 AM
Message 17 of 24
Hi Paula,
I've passed this to our Future Fibre team. I'll let you know when I receive an update or they may contact you directly
Chris
Chris, Community Team
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on 08-01-2024 04:44 PM
Message 18 of 24
Hi
Thanks for getting back to me, no the voip service is still not working.
That would be great if you can report it to the fault team.
Thanks
Paula
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on 08-01-2024 06:56 AM
Message 19 of 24
Morning,
I'm sorry for the delay and also to hear this. Could you confirm if the VOIP service is still not working since your last post and I will pass this straight over to our Fault Escalations Team for further investigation?
Thanks
Michelle
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on 05-01-2024 02:38 PM
Message 20 of 24
Hi I've done the reset and the problem has not been resolved. It still says device not registered
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