"Missed Call" every 30 minutes

[JLY4ever]

Hi please can you help? I have False "Missed Call" every 30 minutes. This started happening when I moved to full fiber. Looking forward to your help.

[Debbie-TalkTalk]

Hi @JLY4ever 

That's great news 🙂

Thank you for your kind words 🙂

[JLY4ever]

Hallo @Debbie-TalkTalk whatever change you have done worked like a charm. No unwanted missed calls for over the past 2 hrs from about 08:44 today. Thank you.

So please give it up to a great staff of Talk Talk @Debbie-TalkTalk . People like you should be dotted all around the world and the impact will be phenomenal, as lives will change for the better.

A big thank you to @Gliwmaeden2 for been a champion communicator in the community putting the mind of others at rest.

[Debbie-TalkTalk]

Hi @JLY4ever 

Thank you. You are very welcome 🙂

Debbie

[JLY4ever]

A big thank you to you @Debbie-TalkTalk you are a star. You will enjoy solutions all the days of your life DV (Deo Volente).

Thanks for the message also @Chris-TalkTalk. May Divine grace work for you.

[Debbie-TalkTalk]

Hi @JLY4ever 

Thank you 🙂

I've now made the change to resolve the issue with the missed calls.

I will check in again with you on Friday to make sure that this issue has been fully resolved.

Debbie

[JLY4ever]

@Debbie-TalkTalk  Thanks again. You should have received the S/N

[Debbie-TalkTalk]

@JLY4ever 

Do you have a FTTP connection? I'm still struggling to connect to your router.

Could you send me a Private Message with the serial number from the back of your router?

Thanks

[JLY4ever]

@Debbie-TalkTalk  hope you got my message?

[JLY4ever]

Hi Debbie the router was restarted less than 10 minutes ago. I hope this helps? Thank you.

[Debbie-TalkTalk]

Hi @JLY4ever 

If you could reboot your router this morning I can then try and connect to this.

Thanks

[Gliwmaeden2]

@JLY4ever, you'll need to keep an eye out for staff replies during the day tomorrow. 

They are generally on here from an early breakfast time but done by c 5pm, so not into evenings / overnight or at weekends. Just Monday to Friday. 

[JLY4ever]

Thank you. I am just picking up your messages Chris. Please give me a time you are on tomorrow. Thank you.

[Chris-TalkTalk]

Hi JLY4ever,

I can fix this for you but unfortunately I'm unable to communicate with your router at the moment, Could you reboot your router and let me know when you've done this

Thanks

Chris

[Gliwmaeden2]

This is likely to be picked up tomorrow, @JLY4ever.

It's easy to resolve.