help to fix phone line

[John248]

Can someone look into my case to try and get my phone line fixed.

My internet is working fine, which is good.

But i have no dial tone, landline phone cannot make or receive any calls for about the last 10 days.

I did a line test on 14 March 2024 it reported:

We’ve opened a repair case to investigate any potential issue with your connection.

We’re looking into it and should have an update in the next 5 minutes.

Come back to this timeline to see all future updates on your case.

Nothing happened as a result of that.  The case was removed.

I did another line test on 21 March and same message was reported.

My current case number is REP-14124195

Just want to make sure someone is due to investigate i have havent been forgotten about.

Thanks.

[Chris-TalkTalk]

Hi John,

Just a quick update to let you know that this is now in hand with Openreach so hopefully the issue will be resolved soon

Chris

[Chris-TalkTalk]

Hi John,

Line test is picking up a potential issue so I've logged this out to Openreach for further investigation. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris