landline not working

[lyntramp]

hi 

landline not working  phone just dead.

[lyntramp]

hi

thank you I never saw the engineer yesterday.                   

[Debbie-TalkTalk]

Hi lyntramp

It's ok, I've escalated this back to Openreach and advised that this fault is still present.

[lyntramp]

hi

sorry I don't now how to do that.

[Debbie-TalkTalk]

Hi lyntramp

Apologies for this.

I've escalated this back over to Openreach and I will keep you updated as soon as I receive further information.

Thanks

Debbie

[lyntramp]

hi

sorry misunderstood found the test socket and still no dial tone.

[Debbie-TalkTalk]

Hi lyntramp

Please can you post a photo of your master socket on this thread?

[lyntramp]

hi

its always in the test socket there are two sockets one where there phone is plugged in and one where the router is plugged in it only fits in one.

[Michelle-TalkTalk]

Hello,

I've included a Help Guide below,

Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Michelle

[lyntramp]

hi

which bit is the test socket

[Debbie-TalkTalk]

Hi lyntramp

Please can you connect your phone at the test socket to see if you have a dialtone?

[lyntramp]

Hi

what do I need to retest.

[Debbie-TalkTalk]

Hi lyntramp

Openreach have just closed the fault as resolved. Please can you retest this morning?

[lyntramp]

Hi

had no contact with engineer phone still dead.

[Debbie-TalkTalk]

Hi @lyntramp 

I can see that the line engineer was investigating this fault yesterday afternoon. Did the engineer contact you?

[Debbie-TalkTalk]

Hi lyntramp

This fault is still with the Openreach line engineer, there are no further updates at the moment.

Thanks

[Debbie-TalkTalk]

Hi lyntramp

I'm sorry to hear this.

I can see that this fault has been escalated over to Openreach to be investigated by a line engineer.

I will keep checking on this fault for updates from Openreach and I will post back on this thread.

Thanks

Debbie