landline not working

[lyntramp]

hi 

landline not working  phone just dead.

[Chris-TalkTalk]

Hi YAIRKLEIN,

Can you please start your own topic/thread in the appropriate support section and we'll be happy to help - Help with your service - TalkTalk Help & Support

Chris

[YAIRKLEIN]

LANDLINE NOT WORKING

[YAIRKLEIN]

THE PHONE IS NOT WORKING

[Chris-TalkTalk]

That's great news lyntramp, thanks for letting me know

Chris

[lyntramp]

Hi

engineer visited this morning now phone working again thank you all for your help.

[Chris-TalkTalk]

Hi lyntramp,

Openreach have now requested that we arrange an engineer visit to your home to investigate further. Can you please provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday and we'll book the engineer for you

Thanks

Chris

[lyntramp]

Hi

O.K. thank you .

[Michelle-TalkTalk]

Hello,

Apologies. I've just chatted with Openreach directly and they have advised me that the fault is still currently being looked at by the engineer now and that an update is due at some point today. We'll continue to monitor this for an additional update for you.

Thanks

Michelle

[lyntramp]

Hi

had no contact with engineer they need to come to property as I think it is something to do with the cable,I only have a very basic mobile phone pay as you go and very expensive that I don't use.I don,t mind paying I need it fixed . Had to go to neighbour yesterday to use her phone .

[Michelle-TalkTalk]

Morning,

I've re-checked and the fault is still showing as open and in progress with Openreach. Have the engineers been in touch or advised that a visit to the property is now required? I'll check this again in a few hours to see if they have left a further update.

Michelle

[lyntramp]

\hi

still no phone.need to look at cable from pole to house.

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi lyntramp

Thanks for your reply.

It's been assigned back to an engineer this morning so we should have more information this afternoon.

Debbie

[lyntramp]

Hi

thanks for the update I think they need to check the cable from the pole to the house .

[Debbie-TalkTalk]

Hi lyntramp

The engineers are still working on this fault, from the notes left it appears they ran out of time yesterday.

Thanks

[Debbie-TalkTalk]

Hi lyntramp

The fault is showing assigned to a line engineer today so we are just awaiting further updates.

Thanks

[Debbie-TalkTalk]

Hi lyntramp

This fault is still with Openreach. We should have hopefully have further updates later this afternoon.

Thanks

[Debbie-TalkTalk]

Hi lyntramp

Apologies, there are no additional updates as yet.

This is still with Openreach.

Thanks

Debbie

[Debbie-TalkTalk]

Morning lyntramp

I've checked for an update and the fault is still with Openreach. I will check on this again later this afternoon for additional updates.

Thanks

Debbie

[Debbie-TalkTalk]

Hi lyntramp

From the engineers notes it appears they did work at the cabinet outside.

I've let Openreach know that this hasn't fixed the fault, sorry again.