landline not working
on 20-05-2024 02:51 PM
Message 37 of 37
hi
landline not working phone just dead.
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36 REPLIES 36
on 08-07-2024 02:58 PM
Message 1 of 37
Hi YAIRKLEIN,
Can you please start your own topic/thread in the appropriate support section and we'll be happy to help - Help with your service - TalkTalk Help & Support
Chris
Chris, Community Team
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on 08-07-2024 02:57 PM
Message 2 of 37
LANDLINE NOT WORKING
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on 08-07-2024 02:56 PM
Message 3 of 37
THE PHONE IS NOT WORKING
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on 31-05-2024 11:25 AM
Message 4 of 37
That's great news lyntramp, thanks for letting me know
Chris
Chris, Community Team
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on 31-05-2024 11:20 AM
Message 5 of 37
Hi
engineer visited this morning now phone working again thank you all for your help.
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on 31-05-2024 07:23 AM
Message 6 of 37
Hi lyntramp,
Openreach have now requested that we arrange an engineer visit to your home to investigate further. Can you please provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday and we'll book the engineer for you
Thanks
Chris
Chris, Community Team
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on 30-05-2024 10:27 AM
Message 7 of 37
Hi
O.K. thank you .
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on 30-05-2024 10:23 AM
Message 8 of 37
Hello,
Apologies. I've just chatted with Openreach directly and they have advised me that the fault is still currently being looked at by the engineer now and that an update is due at some point today. We'll continue to monitor this for an additional update for you.
Thanks
Michelle
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on 30-05-2024 09:40 AM
Message 9 of 37
Hi
had no contact with engineer they need to come to property as I think it is something to do with the cable,I only have a very basic mobile phone pay as you go and very expensive that I don't use.I don,t mind paying I need it fixed . Had to go to neighbour yesterday to use her phone .
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on 30-05-2024 09:24 AM
Message 10 of 37
Morning,
I've re-checked and the fault is still showing as open and in progress with Openreach. Have the engineers been in touch or advised that a visit to the property is now required? I'll check this again in a few hours to see if they have left a further update.
Michelle
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on 30-05-2024 08:58 AM
Message 11 of 37
\hi
still no phone.need to look at cable from pole to house.
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on 30-05-2024 06:36 AM
Message 12 of 37
Morning,
How are you getting on?
Thanks
Michelle
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on 29-05-2024 09:22 AM
Message 13 of 37
Hi lyntramp
Thanks for your reply.
It's been assigned back to an engineer this morning so we should have more information this afternoon.
Debbie
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on 29-05-2024 09:16 AM
Message 14 of 37
Hi
thanks for the update I think they need to check the cable from the pole to the house .
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on 29-05-2024 07:23 AM
Message 15 of 37
Hi lyntramp
The engineers are still working on this fault, from the notes left it appears they ran out of time yesterday.
Thanks
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on 28-05-2024 01:26 PM
Message 16 of 37
Hi lyntramp
The fault is showing assigned to a line engineer today so we are just awaiting further updates.
Thanks
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on 28-05-2024 08:16 AM
Message 17 of 37
Hi lyntramp
This fault is still with Openreach. We should have hopefully have further updates later this afternoon.
Thanks
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on 24-05-2024 01:02 PM
Message 18 of 37
Hi lyntramp
Apologies, there are no additional updates as yet.
This is still with Openreach.
Thanks
Debbie
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on 24-05-2024 06:57 AM
Message 19 of 37
Morning lyntramp
I've checked for an update and the fault is still with Openreach. I will check on this again later this afternoon for additional updates.
Thanks
Debbie
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on 23-05-2024 12:46 PM
Message 20 of 37
Hi lyntramp
From the engineers notes it appears they did work at the cabinet outside.
I've let Openreach know that this hasn't fixed the fault, sorry again.
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