landline not working

[swtalktalk24]

I have tried to plug in a new cordless handset/with answer machine  (panasonic)  into my socket. the screen kept saying - you need a caller id first (which I have and was showing fine before). there is no dial tone - it is busy and when I try to call in to check I get a message calls being screened by talk talk - please say your name and press hash key to be connected 

I have plugged in the old phone and it is still doing the same

I am lost what to do - I have reported this yesterday and it is still doing the same today - please help

[Michelle-TalkTalk]

Good morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle