phone line isn't working

[Victor123]

House phone can't make or recieve calls. Beeps and fails to call any number I put in.

When trying to my house phone via my mobile it shows "Line Busy"

[Michelle-TalkTalk]

Morning,

How are you getting on? Did you try rebooting the router?

Thanks

Michelle

[Victor123]

Hello?

[Michelle-TalkTalk]

Hello again,

Thanks for confirming that you have the wifi hub 2. Have you tried rebooting the router to see if there is any change?

Michelle

[Victor123]

Also the live chat doesn't work.

[Victor123]

Let's not get distracted now.

House phone still cannot make or receive calls.

[Debbie-TalkTalk]

HI Victor123

Apologies, we are unable to call you as we provide online support on the Community.

You can contact our phone and live chat team here How to contact TalkTalk Broadband

[Gliwmaeden2]

Support on the forum is online only, @Victor123.

[Victor123]

The phone is plugged into the router port which reads "Phone"
There is no adapter. Phone > Cable > Router.

Fast 5464-2.T4

Is there any hope that you could just call me on my mobile? This has got to be the worst way to fix technical issues.

[Michelle-TalkTalk]

Thanks for confirming. Which router do you have please? (make and model) Is it plugged straight into the voice port on the back of the router and not via a separate digital voice adapter?

Michelle

[Victor123]

No idea what VOIP is.

Phone is plugged into router. Internet works fine.

House phone cannot make or recieve calls.

[Michelle-TalkTalk]

Hello,

Thank you. Can I just confirm, are you using the VOIP voice service? Is the phone connected to the wifi hub 2 router or the eero?

Michelle

[Victor123]

Infomation added

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle