where is my 1571?

[tiscalijohn1]

I have just dialled 1571 (which I haven't done for a while) only to hear "sorry, you're not subscribed, please contact your service provider". I always used to have the 1571 facility so who arbitrarily authorised its removal? And why? And may I have it back please?

[Anonymous]

Morning,

We now only offer voicemail plus which can be added in your My Account.

Thanks

Michelle

[ferguson]

Standard Voicemail has not been available for many years. 

[tiscalijohn1]

My landline phone is a Panasonic KX-TGD324E and has a button on the base unit that I can press to get answerphone messages, along with my own greeting that I put on years ago. Looking at my details in My Account, I see that I don't have Voicemail Plus so I presume I must have Standard Voicemail. But dialling 1571 still says I'm not subscribed, despite it being there since the BT days, at least until I decided to try it recently. I have never ever asked anybody to remove it. So I am quite confused!!!

[Anonymous]

Hi,

Thanks for confirming. Dialling 1571 is how you access the voicemails. I've included a Help Guide below,

Using TalkTalk voicemail - TalkTalk Help & Support

Michelle

[tiscalijohn1]

Yes I have Voicemail and it works. (However there is always a period of electronic hum at the end of any message received, if that's significant.) But is Voicemail a SUBSTITUTE for 1571 or an EXTRA? As I remember from some years ago, they would kick in at different times after the end of the ringing tone. One was good for when I was not here, the other was good for when I was on the phone to somebody else and a caller needed to leave a message.

[Anonymous]

Good morning,

Have you added the voicemail service in your My Account?

Thanks

Michelle

[ferguson]

1571 has long been a chargeable voicemail service from TalkTalk.