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Mobile support

For any questions about your TalkTalk mobile service.

canceled mobile sim well over a year back and still getting charged

badmood
Whizz Kid
Private Message TalkTalk

on ‎01-09-2023 04:45 AM

Message 22 of 22

oh come on , what is going on here , i phoned and canceled my sim card well over a year back and i am still getting charged £3 a month ? WHY, Tried to phone about it and just get hung up ?..

I need this sorted , i will go to the bank and see what they will do to stop this scams from you..

You will know from your records that the card has not been in service for a very long time, Please fix this asap..

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21 REPLIES 21

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎01-09-2023 08:48 AM

Message 21 of 22

Staff on here simply don't have access to mobile billing, @badmood.

 

I see you posted about being wrongly charged back in July 2022:

 

https://community.talktalk.co.uk/t5/Mobile/cancel-mobile/td-p/2903228

 

You will need to try the numbers you were given then again or ask a Chat agent to investigate why it's not been cancelled. 

 

I'm puzzled that you didn't chase them up after just one month extra!

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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