Can't change HomeSafe security settings
on 29-02-2024 11:37 AM
Message 16 of 16
Since early December 2023 I have been unable to change HomeSafe settings within the security section of My Account.
My Account>My Security
There was a technical error
We’re sorry and working hard to resolve this. Please try again later.
How do I fix this please?
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HomeSafe
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15 REPLIES 15
on 21-03-2024 07:13 AM
Message 1 of 16
Excellent thanks for letting us know.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 20-03-2024 03:38 PM
Message 2 of 16
Hello Ady, I can now access My Security to view and change settings. Layout is different to what was there before, but all is working as expected thanks.
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on 20-03-2024 10:32 AM
Message 3 of 16
Excellent. I'll pass on your thanks to them.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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20-03-2024 09:08 AM - edited 20-03-2024 09:09 AM
Message 4 of 16
Yay! 😀 Yes all appears to be working normally again, thanks @Ady-TalkTalk and thanks too to the development team.
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on 20-03-2024 09:01 AM
Message 5 of 16
Hi, it looks like the developers have got this sorted. You'll have received a couple of mails showing changes as I tested to make sure it was working properly. Please retest and let us know how you get on.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 18-03-2024 07:37 AM
Message 6 of 16
I already had yours a still faulty. The team are working to find the cause and fix for this problem. I'm due to chase them later this morning. I'll let you know when I know more.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 17-03-2024 12:19 PM
Message 7 of 16
Hi @Ady-TalkTalk / Support
FYI..... I just tried to turn off the 'Homework Time' setting which is showing as 'ON' in HomeSafe settings. I received an 'You've turned off Homework Time' email, however, the HomeSafe setting is still showing as 'ON'.
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on 16-03-2024 08:16 AM
Message 8 of 16
@aa2000, there won't be further staff support before Monday on the forum.
Gliwmaeden2, a fellow customer.
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16-03-2024 07:51 AM - edited 16-03-2024 08:16 AM
Message 9 of 16
Hi @Ady-TalkTalk / Support
Whoever has been working on trying to fix this issue has now changed my 'Kid Safe' settings to block TeamViewer, which now additionally prevents me from using that application. I hope a resolution can now be found quickly, so that my preferred Homesafe settings can be reinstated.
Thanks.
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on 14-03-2024 07:44 AM
Message 10 of 16
Yeah we've been trying to identify the cause. Some of those affected are now fixed, but not everyone so its odd to say the least.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 13-03-2024 01:39 PM
Message 11 of 16
Thanks @Ady-TalkTalk Looks like the testers are on the case right now. I've just had two emails saying that my Virus and Homework Time settings have been switched off.
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on 13-03-2024 12:56 PM
Message 12 of 16
Hi aa2000, I've added you to the list to be retested.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 13-03-2024 11:38 AM
Message 13 of 16
Am experiencing the identical problem. Today is 13th of March, is there any update please? Thanks.
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on 01-03-2024 06:34 AM
Message 14 of 16
Hi YIMann, we're expecting a fix to be implemented on the 12th March. If I hear anything further I'll let you know.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 29-02-2024 01:31 PM
Message 15 of 16
Which make/model of router do you have, so that I can tell you how to implement a workaround to this?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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