Can't change HomeSafe security settings

[YIMann]

Since early December 2023 I have been unable to change HomeSafe settings within the security section of My Account.

My Account>My Security

There was a technical error

We’re sorry and working hard to resolve this. Please try again later.

How do I fix this please?

[Ady-TalkTalk]

Excellent thanks for letting us know. 

Ady

[YIMann]

Hello Ady, I can now access My Security to view and change settings. Layout is different to what was there before, but all is working as expected thanks.

[Ady-TalkTalk]

Excellent. I'll pass on your thanks to them. 

Ady

[aa2000]

Yay!  😀  Yes all appears to be working normally again, thanks @Ady-TalkTalk and thanks too to the development team.

[Ady-TalkTalk]

Hi, it looks like the developers have got this sorted. You'll have received a couple of mails showing changes as I tested to make sure it was working properly. Please retest and let us know how you get on. 

Ady

[Ady-TalkTalk]

I already had yours a still faulty. The team are working to find the cause and fix for this problem. I'm due to chase them later this morning. I'll let you know when I know more. 

Ady

[aa2000]

Hi @Ady-TalkTalk / Support

FYI..... I just tried to turn off the 'Homework Time' setting which is showing as 'ON' in HomeSafe settings.   I received an 'You've turned off Homework Time'  email, however, the HomeSafe setting is still showing as 'ON'. 

[Gliwmaeden2]

@aa2000, there won't be further staff support before Monday on the forum. 

[aa2000]

Hi @Ady-TalkTalk  / Support

Whoever has been working on trying to fix this issue has now changed my 'Kid Safe' settings to block TeamViewer, which now additionally prevents me from using that application.   I hope a resolution can now be found quickly, so that my preferred Homesafe settings can be reinstated.

Thanks.

[Ady-TalkTalk]

Yeah we've been trying to identify the cause. Some of those affected are now fixed, but not everyone so its odd to say the least.

Ady

[aa2000]

Thanks @Ady-TalkTalk    Looks like the testers are on the case right now.  I've just had two emails saying that my Virus and Homework Time settings have been switched off.  

[Ady-TalkTalk]

Hi aa2000, I've added you to the list to be retested. 

Ady

[aa2000]

Am experiencing the identical problem.  Today is 13th of March, is there any update please?  Thanks.

[Ady-TalkTalk]

Hi YIMann, we're expecting a fix to be implemented on the 12th March. If I hear anything further I'll let you know. 

Ady

[KeithFrench]

Which make/model of router do you have, so that I can tell you how to implement a workaround to this?