Cannot log on to my account

[oorwullie1]

For the past few days I cannot log on to TalkTalk website to access my account. I have tried using my email address and also my mobile phone and do receive a secure access code but this is the message I get when I attempt to use it.

“Sorry - for technical or security reasons we cannot log you in… “

[Arne-TalkTalk]

Glad its sorted. 

[oorwullie1]

Thanks Arne. Had to reinstall Firefox. Now working. 👌

[Arne-TalkTalk]

Hi oorwullie1

Can you try a different browser and also clear cookies and cache.