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Changing email address on line

Philip1953
First Timer
Private Message TalkTalk

on ‎13-08-2024 05:31 PM

Message 3 of 3

Want to change my email address. As i no longer use a talk talk network the system security won’t let me make the change. Any idea what I should do?

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎14-08-2024 08:56 AM

Message 1 of 3

Hi Philip1953, where are you trying to change the email address?

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎13-08-2024 05:57 PM - edited ‎13-08-2024 06:00 PM

Message 2 of 3

Not sure if you can make changes yourself, even when you do pay for a service, so wait for staff to clarify, @Philip1953.

 

Add your preferred new address in the Private Notes section of Personal Information (make sure that you have put the old Talktalk landline number or account number in the main Personal Information section).It's near the end of that profile area. You get there via your avatar/name in the forum; settings....SAVE CHANGES.

 

If you left Talktalk you would need to be paying for Mail Plus for continued email access long term. Please read:

 

https://community.talktalk.co.uk/t5/Articles/About-TalkTalk-Mail-Plus/ta-p/2374203

Gliwmaeden2, a fellow customer.
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