TalkTalk needs to sort this out
I was on the phone for over 2hrs and they could do nothing to help me, was like talking to a brick wall.
In the end I had to just log into it and carry out what I needed to do (change: wifi password, router login password & username, network name, router password, router username, update firmware) as my router might have been hacked. Who knows, might very well still be bc if it was hacked, they'll have been able to track what I did. I didnt open the ransom email I received but it was the first one in my junk when I opened it and it was in the preview pane on Outlook
The only thing I could find was one post on here from a community star but to be honest, feels a bit remiss to me. If you're being told a page isn't secure, you don't want to be using it lol
So basically I had to log in using an insecure page and change what I needed to. Heck knows if everythings safe now or not. TalkTalk certainly dont!
Have to wait and see what happens. Not a good feeling, very unimpressed with TalkTalk on this one. Severely actually.
Absolute joke
