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Online security

Get answers and information about our security products.

SUPERSAFE

ScoobyDo+2
First Timer
Private Message TalkTalk

on ‎08-08-2024 08:31 PM

Message 3 of 3

STILL cannot get my husbands phone details to show on the Supersafe page, to say its covered although it is scanning on his phone. ??why does it not show as registered please.

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0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎12-08-2024 08:56 AM

Message 1 of 3

Hi ScoobyDo+2, did you try removing and reinstalling?

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎08-08-2024 09:14 PM

Message 2 of 3

Try signing out on the phone and sign in again.

 

Or uninstall and reinstall. 

 

Does that work?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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