Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Online security

Get answers and information about our security products.

SUPERSAFE

ScoobyDo+2
First Timer
Private Message TalkTalk

on ‎12-11-2025 05:27 PM

Message 3 of 3

Hi,

Why am I constantly being told on the Supersafe section "To restart my computer". Virus and Malware malfunction. Your computer is not protected. Please restart you computer.

This has been ongoing for about a month now.

I just don't know how to deal with it. I must have restarted it 100 times with the same message popping up every 5 minutes.

Please advise and help me.

0 Likes
2 REPLIES 2

Philile-TT
Support Team
Staff
Private Message

on ‎13-11-2025 09:22 AM

Message 1 of 3

@ScoobyDo+2 please answer @ferguson for advice. Thank you for your support @ferguson 

Phili
0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎12-11-2025 05:35 PM

Message 2 of 3

Please advise computer/OS details. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026