Scam phonecall

[Divsec]

Hi, just received a call from 03451720088 which is the number to call for account enquiries. This is not a number used by TalkTalk to initiate calls. 

No action required it is blocked! 

[Thabile-TT]

Hi there @pete-gonnella thanks for understanding our fraud team is looking into this.  

[pete-gonnella]

thank you for your help, I have blocked until you can confirm whether contact is required.

[mandisa1-TT]

You can block it for now.

[mandisa1-TT]

We sincerely apologize for the inconvenience caused to you, I can assure you the number is an inbound TalkTalk customer service and billing team number, however I having this investigated for you, as to why they are trying to call you.

[pete-gonnella]

And again, this is harassing me. I  going to block this number it must be spoofing….

[mandisa1-TT]

Thank you for letting us know, I am going to pass this information on to the team who is investigating this for you, rest assured we are looking into it. 

[pete-gonnella]

It called again and hung up!

[mandisa1-TT]

Hi there @pete-gonnella. I have escalated this for you and it is being investigated. I will send you an update, soon as I get feedback.

[mandisa1-TT]

Thank you so much @pete-gonnella and my apologies it seems there was a glitch with my system. I will be looking into this for you.

[pete-gonnella]

my account number and phone number are already on my profile.

thanks

[mandisa1-TT]

Hi there @pete-gonnella This is definitely our customer service and billing number, I will have to access your account and check if any of the TalkTalk department has tried to reach you. Please update your community profile so I can locate your account.

[pete-gonnella]

I received a call from this number, but I didn't answer. Checked my account, all my billing is in order.

Can you confirm this number is not used by TalkTalk to initiate calls?

[nambuso-TT]

Thank you very much for letting us know @Divsec. Thank you for sharing this with the community – it’s really helpful for other members to stay alert. I’m glad to hear that no harm was done and that you’ve already blocked the number.

For anyone reading this thread, please remember:

• TalkTalk will never call and ask you to share sensitive information like passwords or full bank details.
• We will never ask you to make payments over the phone or install software on your devices.

If you ever receive a suspicious call, the best action is to hang up immediately and avoid giving out any personal details. You can also report scam calls through our Help & Support page.

Thanks again for raising awareness, and if you notice anything unusual on your account, please let us know right away.

Thank you very much for contacting TalkTalk. Have yourself a lovely day ahead.

[Divsec]

Hi @nambuso-TT thanks for checking no nothing taken and no harm done, really just posting as a warning to fellow users. 

[nambuso-TT]

Hi there @Divsec I am very sorry to hear that you have received a scam call. I understand that you did mention that you require no further action regarding this since you've also blocked the number however, I need to ensure that everything is good, please confirm if any money has been taken as part of the scam.