Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Online security

Get answers and information about our security products.

Security issues

Warbs
First Timer
Private Message TalkTalk

on ‎28-01-2025 09:40 PM

Message 3 of 3

Hi 

when I log onto my Wi-Fi with my phone it says that my account has weak security 

what is the issue with this 

please

Labels:
0 Likes
2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎28-01-2025 09:52 PM

Message 1 of 3

What site are you on when you see this message, @Warbs?

 

Are you actually signed into any particular account?

 

What router are you using?

 

Needs a lot more detail for the situation to be assessed, but don't post any personal details in the public thread. Complete your profile by going via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Scroll down further to find the SAVE CHANGES button. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

ferguson
Community Star
Private Message TalkTalk

on ‎28-01-2025 09:50 PM

Message 2 of 3

Check that your router WiFi security settings are at least WPA2-PSK with AES. Otherwise, don't worry about it too much. If you tell us the devices/router/broadband service you have I can move this to a more appropriate section for further advice. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
© TalkTalk 2026