Unfortunately this link is of no use in resolving my issue. That is why I contacted the community and spent nearly two hours on the talktalk chat support trying to find someone who could offer any helped and failed.
This TalkTalk Supersafe overview page link tells users how to reset their Supersafe password if users have forgotten it. The same information as you have already given me I hadn't forgotten my password, it didn't work and the messages that apparently should be sent by the application to reset the password have not been sent as none have arrived in my Outlook inbox or to the webmail account. No one in the chat session could explain why my supersafe account shows as "subscription is not active" even though they confirmed their records show it is still "active" (I am of course fully paid up on my contract). The page also goes on to state that: You can access SuperSafe through My Account , which will direct you to the login page to sign in.
To view your information in your SuperSafe App simply select Account details, which will show you the information you entered upon registration and the choices you've made in terms of the service notifications.
When I do this I see the attached image which the chat persons could not explain. So it is very clear my account has been disabled even though the support staff did not acknowledge that and did acknowledge that I am fully paid up and stated my supersafe was valid and active.
I have no mail in my junk folder. There is no supersafe password reset being sent.
