I'd suggest uninstalling and reinstalling the program.
To do this you will need to log into your f-secure account ( https://account.safeavenue.f-secure.com/as/authorization.oauth2?IdpAdapterId=talktalk44515idp&brand=...) (the password should be the same as for My Account, unless you have changed it) and release any licence that applies to your PC.
Next I'd suggest running the F-secure uninstall tool. This will remove any traces of the programme from your computer and hopefully allow a clean installation. The tool can be found here. https://www.f-secure.com/gb-en/support/tools
Then from your f-secure account install the programme again on your PC.
Once done and if you are still having issues, run check for windows update and once done (even if says up to date), shut down the PC and restart. Then re-run the Check Windows update. Some parts of windows require a restart before some others can be installed and once all updates installed, the issue with F-secure may resolve itself..
Hope this helps, but if you still have issues then let us know and I'll flag for further assistance.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
