TeamViewer and HomeSafe

[daffy_uk]

After being switched over to full fibre, I can no longer use TeamViewer, despite all the settings in HomeSafe being switched off. They won't even switch back on, as has been suggested in some posts, to permit allowed sites to be set up. It shouldn't be this painful.

[Ady-TalkTalk]

You're welcome. 

Ady

[daffy_uk]

That's brilliant - thanks Ady. That's such a relief.

[Ady-TalkTalk]

Thanks for confirming the security information.  I've turned off scam protection for you as requested. 

Ady

[daffy_uk]

Hi Ady, I've followed the link and filled in the fields, but not heard anything yet. It's been a week now without TeamViewer, for which I have a coprporate licence and not being able to remote into our other offices is becomming a thorn in the side. I really need a solution to this.
Thanks,
David

[Ady-TalkTalk]

Hi daffy_uk, I've sent you a personal message to get further information.

Ady

[daffy_uk]

Hi Ady, everything is turned off, but it won't let me switch it back on. It just reverts to 'Off'.

[Ady-TalkTalk]

Hi daffy_uk, have you turned scam protection off? If you have turn it on and off again and retry for me. 

Ady