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emails asking me to buy virus cove or they will cancel my account

joeninty
Visitor
Private Message TalkTalk

on ‎21-01-2025 03:32 PM

Message 3 of 3

I keep getting emails about they will cut off my account if I dont update my virus cover how do i get  in touch with talktalk to complain I keep clicking on live chat but nothing comes up, I am thinking of changing my intenet I have not had a problem before

 

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎22-01-2025 12:49 PM

Message 1 of 3

Hi joninty, those are scam mails. We don't threaten to cancel anyone's account for not using AntiVirus although I would strongly advise anyone to use one. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Divsec
Community Star
Private Message TalkTalk

on ‎21-01-2025 03:38 PM

Message 2 of 3

Hi @joeninty are you sure this is coming from Talktalk? Sounds more like a scam or phishing email to me.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

 

 

I don't work here and all my opinions are my own.
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