cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

4K TV box recording

2702berty
First Timer
Private Message TalkTalk
Message 7 of 7

My 4k box record button disappeared from the programme menu. 

After checks from T/T it was decided the box was ok the fault lay with the 1TB USB, I bought a new one (£51) the problem persisted.

More chats and checks with T/T the box was blamed , they sent a new box which loaded up fine but after formatting the new stick and initialising it the problem persisted. At this point after more checks from T/T it was decided to send out an engineer.

Anyone else had this or anything like it or any ideas on a fix?

0 Likes
6 REPLIES 6

Mandisa-TT
Support Team
Staff
Private Message
Message 1 of 7

Hi @2702berty let us know if you still need assistance with your query.

0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 2 of 7

NB2 I've also noticed an error on the comparison page, which @Gliwmaeden2  referred to, which I have now raised with the forum manager, in the you can record on the 4k box and not just access via on demand

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

fr8ys
Community Star
Private Message TalkTalk
Message 3 of 7

NB. For info, only the Netgem 4k box records, the Sagmcom Hub does not.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 4 of 7

Whilst the 4k box will record to usb it is very limited in function as 

  • You can only record the channel you are watching 
  • If the box is off record a channel 

Also, whilst 1tb is mentioned as being available, we've previously recommended up to 256mb as being the optimum.

 

Also eBay and Amazon are awash with fake usb sticks that say they are 1tb when in reality they are a lot lower and the box is very good at spotting these. It's recommended that these are purchased from reputable high street shops or supermarketsto ensure they will work. You will do have recourse to a refund, unlike the sites previously mentioned.

 

Reset the box without the stick inserted by pressing the button on the left hand side 5 times, then insert a stick of no more than 256mb and format.

 

This should then work.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 7

@2702berty 

 

The features list here doesn't mention the recording option as available for the 4K box:

 

https://help-centre.talktalk.co.uk/TV/Find_info_or_guidance_about_my_product/Recording_on_TalkTalk_T...

 

@fr8ys might be able to advise you about this. See here:

 

https://community.talktalk.co.uk/t5/TV/How-do-I-record-programs/td-p/3126884

Gliwmaeden2, a fellow customer.
0 Likes

mandisa1-TT
Support Team
Staff
Private Message
Message 6 of 7

Hi there @2702berty We apologize for the inconvenience caused, has the engineer been out yet?

0 Likes