If you have the TV Hub, which is now the only box TalkTalk provide, there is no recording function on this box.
If you have an earlier NetGem 4k box, you need to insert a usb into the back and then you will be able to record.
I'm guessing from your query that you have recently received the box, so its most likely be the Hub, which as I've said is non recordable.
Was this in replacement for an older YouView box? If you still have this, you can continue to use that in tandem with the the new Hub. These boxes are though approaching end of servicable life and some apps no longer work, and hard drives are failing. How long these last vary so you can continue to record until the drive fails.
Hope this helps.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
