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TV Support

For help with your TalkTalk TV box, channels and apps.

Access to purchased content

Adagma
First Timer
Private Message TalkTalk
Message 2 of 2

Sat down to watch a film that I was aware I had purchased on my TalkTalk films but unable to access it?

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Gondola
Community Star
Private Message TalkTalk
Message 1 of 2

Hi @Adagma 

 

TalkTalk closed the TalkTalk TV Store at the end of November and all content previously purchased has been deleted.

 

About More TV and purchased content

 

Sorry to be the bearer of this unwelcome news.

 

TalkTalk claim to have notified all customers but my belief is that TalkTalk notified only around a hundred users such as myself that had signed in to the TalkTalk TV Store in the previous 12 months. If you haven't previously been notified by email or letter then it's likely, if my understanding is correct, that you haven't been signed in to the TalkTalk TV Store for well over a year and TalkTalk have exercised their right to delete content as per the TalkTalk TV Store Terms and Conditions.

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution

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