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TV Support

For help with your TalkTalk TV box, channels and apps.

Box out of date

cjvod
First Timer
Private Message TalkTalk

on ‎04-01-2025 07:24 PM

Message 3 of 3

Hi, 

 

Our Talk Talk TV box will now not support Netflix or ITV Hub, and is extremely slow to respond to inputs. I have reset multiple times - both complete and soft resets. Is there a way we can replace this with a more up to date unit? 

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2 REPLIES 2

cjvod
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎04-01-2025 07:45 PM

Message 1 of 3

Thank you, that's really useful. 

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎04-01-2025 07:42 PM

Message 2 of 3

Yes, @cjvod.

 

The new box won't have the facility to record, though.

 

You need to contact Talktalk directly during the day to discuss the replacement and adjust your contract to reflect this. 

 

See opening hours near the bottom of this page:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.
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