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TV Support

For help with your TalkTalk TV box, channels and apps.

Can't get itvx on my service, used to get itv ok, help

Duggy
First Timer
Private Message TalkTalk

on ‎16-12-2023 11:24 AM

Message 3 of 3

Am told can't get itvx on my device, used to be ok. What can I do

 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-12-2023 08:12 AM

Message 1 of 3

Hi

 

ITV X is no longer available on some older TV's or legacy set top boxes. This includes the earlier YouView Boxes.  This was a decision by ITV, not to develop the app for these devices, and beyond our control. 

 

If you follow the advice from my Colleague and give our Teams a call, they can discuss options for the new TV Hub that will support the new ITV X App.

 

Thanks  

Karl. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎16-12-2023 12:00 PM - edited ‎16-12-2023 12:01 PM

Message 2 of 3

Contact Talktalk directly to see whether you can have the 4K box which you'd rent at £5.00 per month (instead of the TV charge).

 

Call 03451 720088.

 

Availability of ITVX is the responsibility of ITV, not Talktalk. 

 

https://support.itv.com/en_us/how-do-i-watch-live-tv-on-itvx-SJk7Tgjfi#:~:text=The%20live%20TV%20fea...

Gliwmaeden2, a fellow customer.
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