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TV Support

For help with your TalkTalk TV box, channels and apps.

Charged delivery to replace faulty equipment

Cookie9
First Timer
Private Message TalkTalk
Message 2 of 2

I was assured via a 65 min chat that there would be no charge to replace my faulty youview box, only to find that they have slapped a 9.99 delivery charge onto my account. The online chat is a joke as clearly people who don’t speak or understand English and just quote standard phrases and cut and paste text. 

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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Cookie9

 

Where are you seeing that charge?  

 

Your latest bill does not show any delivery charge.

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