For help with your TalkTalk TV box, channels and apps.
on 30-01-2024 08:53 AM
I am having difficulty with connecting my new Samsung tv to 5ghz on my eero 6, it is currently on 2.4ghz and I can't stream 4k contents. Please I need help to resolve this issue. Thanks
on 23-02-2024 07:42 AM
Good morning,
Just checking back in to see if your connection is now ok with the Wifi Hub?
Thanks
Michelle
on 16-02-2024 08:58 AM
Hi Felix,
How are you getting on?
Thanks
Michelle
on 12-02-2024 07:55 AM
OK thanks for update, please let us know how you get on
Chris
Chris, Community Team
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on 09-02-2024 04:54 PM
Hi Michelle,
I will be receiving the WiFi hub 2 in the next couple of days and see if it works better for me.
I was advised to try that out instead of manually resetting the channel frequency.
Thanks Michelle.
on 09-02-2024 06:54 AM
Hi Felix,
Can I just ask what customer services advised you please?
Thanks
Michelle
on 08-02-2024 02:15 PM
Hi Michelle,
I spoke with customer service yesterday regarding the issue and it will be sorted soon.
Thanks for your concern.
on 08-02-2024 06:36 AM
Morning,
Me too. I'll keep you updated.
Michelle 🙂
on 07-02-2024 11:10 AM
Morning Michelle,
Thanks for reaching out. Hoping this will be resolved as soon as possible.
on 07-02-2024 07:17 AM
Morning Felix,
I will chase this again for an update.
Michelle
on 05-02-2024 06:58 AM
Hi Felix,
Will do, thank you.
Michelle
on 05-02-2024 06:41 AM
Morning Michelle,
Thanks Michelle. Looking forward to a feedback as soon as it is resolved.
on 05-02-2024 06:35 AM
Good morning,
I'm really sorry. I've escalated this straight back now and asked the team to investigate further. I will keep you updated.
Michelle
on 03-02-2024 09:59 AM
Morning Michelle,
Thanks for your feedback. I retested when I got home but the TV is still connected to 2.4ghz as it was. I checked the eero app and the 5ghz is still on channel 155 which I think is the issue.
on 02-02-2024 09:17 AM
Hi again,
The fix has been applied, would you mind retesting and letting us know if this is now working ok for you please?
Thanks
Michelle
on 02-02-2024 06:54 AM
Hi Felix,
No problem 🙂 Hopefully I'll receive an update back this morning.
Michelle
on 02-02-2024 06:52 AM
Morning Michelle,
Thanks for your efforts and assistance.
on 02-02-2024 06:48 AM
Morning Felix,
I've just chased the team for an update now.
Thanks
Michelle
on 01-02-2024 10:43 AM
Hi Felix,
No additional update as yet. If I dont hear anymore by the end of the day then I will chase this for you.
Thanks
Michelle
on 31-01-2024 07:33 AM
Hi Felix,
You're welcome. I'll post back as soon as this has been completed.
Michelle 🙂
on 31-01-2024 07:28 AM
Morning Michelle,
Thanks for your assistance.