Eero6 5ghz connection

[Felix2014]

I am having difficulty with connecting my new Samsung tv to 5ghz on my eero 6, it is currently on 2.4ghz and I can't stream 4k contents. Please I need help to resolve this issue. Thanks

[Michelle-TalkTalk]

Good morning,

Just checking back in to see if your connection is now ok with the Wifi Hub?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Felix,

How are you getting on?

Thanks

Michelle

[Chris-TalkTalk]

OK thanks for update, please let us know how you get on

Chris

[Felix2014]

Hi Michelle,

I will be receiving the WiFi hub 2 in the next couple of days and see if it works better for me.

I was advised to try that out instead of manually resetting the channel frequency.

Thanks Michelle.

[Michelle-TalkTalk]

Hi Felix,

Can I just ask what customer services advised you please?

Thanks

Michelle

[Felix2014]

Hi Michelle, 

I spoke with customer service yesterday regarding the issue and it will be sorted soon.

Thanks for your concern. 

[Michelle-TalkTalk]

Morning,

Me too. I'll keep you updated.

Michelle 🙂

[Felix2014]

Morning Michelle, 

Thanks for reaching out. Hoping this will be resolved as soon as possible. 

[Michelle-TalkTalk]

Morning Felix,

I will chase this again for an update.

Michelle

[Michelle-TalkTalk]

Hi Felix,

Will do, thank you.

Michelle

[Felix2014]

Morning Michelle, 

Thanks Michelle. Looking forward to a feedback as soon as it is resolved. 

[Michelle-TalkTalk]

Good morning,

I'm really sorry. I've escalated this straight back now and asked the team to investigate further. I will keep you updated.

Michelle

[Felix2014]

Morning Michelle, 

Thanks for your feedback. I retested when I got home but the TV is still connected to 2.4ghz as it was. I checked the eero app and the 5ghz is still on channel 155 which I think is the issue. 

[Michelle-TalkTalk]

Hi again,

The fix has been applied, would you mind retesting and letting us know if this is now working ok for you please?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Felix,

No problem 🙂 Hopefully I'll receive an update back this morning.

Michelle

[Felix2014]

Morning Michelle, 

Thanks for your efforts and assistance. 

[Michelle-TalkTalk]

Morning Felix,

I've just chased the team for an update now.

Thanks

Michelle

[Michelle-TalkTalk]

Hi Felix,

No additional update as yet. If I dont hear anymore by the end of the day then I will chase this for you.

Thanks

Michelle

[Michelle-TalkTalk]

Hi Felix,

You're welcome. I'll post back as soon as this has been completed.

Michelle 🙂

[Felix2014]

Morning Michelle, 

Thanks for your assistance.