Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Failed/Blank Recordings?

First Timer
Private Message TalkTalk
Message 3 of 3

Just recently all my recordings are failing and then when I checked older recordings I find that they are all blank just a black screen and no sound. I've tried restarting the box (an Huawei) but that doesn't seem to have helped.


Any suggestions would be much appreciated.



First Timer
Private Message TalkTalk
Message 1 of 3

Hi Many Thanks for your detailed reply.


Unfortunately I wasn't aware of the soft reset or maintenance reset but I have done a factory reset.


I've rescheduled some recordings. When  I checked the first one to record There were onlyacouple of seconds recorded before it said that the recording had finished.


I then pressed the record button during a live programme and that seems to have worked okay.


I'll continue to monitor the situation but I do realise that it is quite an old box and that it might be at end of life.


Thanks again for your help.


Community Star
Private Message TalkTalk
Message 2 of 3


Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new box.

Hope it works and please let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).