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TV Support

For help with your TalkTalk TV box, channels and apps.

How can I get a new TV remote?

sparkyidr
Conversation Starter
Private Message

on ‎25-07-2025 07:50 PM

Message 3 of 3

Tried the support 'bot' chat, and didn't get anywhere even close to a useful answer.

 

Any idea how I can get a replacement remote for my 4k box?

Some of the buttons are no longer 'clicky' and even get a bit stuck.

 

Tried the usual cleanup you would do with a remote, but it's deffo on its way out.

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siphosethu-TT
Support Team
Staff
Private Message

on ‎28-07-2025 08:21 AM

Message 1 of 3

Hi there @sparkyidr, did you try calling in as @fr8ys suggested, or do you still need assistance? Thanks

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fr8ys
Community Star
Private Message TalkTalk

on ‎25-07-2025 09:48 PM

Message 2 of 3

TalkTalk no longer provide or sell remote controls.

 

The 4k box is no longer provided either so it can't be swapped out.

 

The only box now provided is the TV Hub and you would need to recontract to get one. To do this you would need to phone.

 

You could do a web search for a Netgem 4k box remote control. A certain auction site is awash with them.

 

If you wish to recontract for a TV Hub, note it does not record, Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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